1. Scope of this policy
This policy explains how to cancel your xCinder subscription and the conditions for requesting a refund of amounts paid. It should be read with our Terms of Service and Delivery Policy, and applies to all paid plans.
2. Cancelling a subscription
- You can turn off auto-renewal at any time from your profile page, without needing to contact us.
- To avoid the next charge, cancel at least 24 hours before the renewal date.
- Cancellation stops future charges only. Access remains available through the end of the paid period unless an approved refund ends access earlier.
- You can turn auto-renewal back on from the same page before the paid period ends.
- One-time plans do not renew automatically and do not need to be cancelled.
3. Pro-rated refunds
You may request a pro-rated refund for the unused time on a paid plan. We calculate the refund based on the time remaining in the current billing period from the cancellation date, and return it to the original payment method after verifying the request.
When a refund is issued, access ends for the remaining period covered by that refund.
4. How to request a refund
- Turn off auto-renewal from your profile. Turning off auto-renewal alone does not submit a refund request.
- Email your request to [email protected] from the email address linked to your account.
- Include the transaction date, plan name, amount, and transaction reference if available, to help us verify it.
- We will review the request and notify you of the outcome by email.
5. Refund timing and currency
Refunds are returned to the original payment method and in the currency you paid in. Once a refund is approved, the time it takes to appear depends on the payment provider and your card issuer and can take up to 14 business days. The final amount on your bank statement may differ because of exchange rates or fees outside our control.
6. Duplicate or incorrect charges
If you notice a duplicate charge, an incorrect amount, or a transaction you did not make, contact us immediately at the email above with the transaction details so we can investigate and correct it. We encourage you to contact us first before raising a dispute with your bank so we can resolve the issue as quickly as possible.
7. Your legal rights
This policy does not limit any refund or cancellation rights that cannot be waived under applicable law, including the provisions of Egyptian Consumer Protection Law No. 181 of 2018 where they apply. Consumers may also approach the competent consumer-protection authorities.
8. Contact
For any question, visit our Contact page.