We are glad to help. Choose the channel that best matches your request so we can respond quickly and accurately. We reply to every message as promptly as possible, normally within a few business days.
How to reach us
- Support, billing, and general enquiries
- [email protected]
- Privacy and personal data requests
- [email protected]
- Legal matters and terms
- [email protected]
- Reporting a security vulnerability
- [email protected]
- Business address
- xCinder, Alexandria, Arab Republic of Egypt
To help us resolve your request faster, include
- The email address linked to your xCinder account.
- A short description of the issue or request, with a screenshot if possible.
- For payment enquiries: the transaction date, plan name, amount, and transaction reference if available.
For your protection, never email your password, authentication tokens, or full card details. We will never ask you for them.
Complaints
If you are not satisfied with the service or with how a previous request was handled, email [email protected] with the subject “Complaint”. We will review it and reply to you in writing with the outcome. This does not limit your right to approach the competent consumer-protection or personal-data-protection authorities in the Arab Republic of Egypt.
See also our Privacy Policy, Refund & Cancellation Policy, and Terms of Service.