Terms of Use

1. Acceptance

By accessing or creating an account on xCinder, you agree to these terms. If you use the platform for an organization, you confirm you can bind that organization.

2. License

We grant a limited, non-exclusive license to use the platform under your plan. Source, marks, and product remain ours. You may not resell, copy, or reverse-engineer the service, or use bots or scripts to pull data out of xCinder itself.

3. Acceptable use

xCinder provides a workspace for managing X accounts you choose to connect. Depending on your plan and available features, you may view activity, prepare, schedule, and publish posts, use certain engagement tools, and manage connected accounts. The service acts on your selections and instructions, including actions you schedule in advance. xCinder is independent, is not owned by X, and is not affiliated with or endorsed by X.

Connecting an account does not give you or xCinder permission from X to use any feature or method of access. X’s terms, policies, and rules govern activity on your account and may prohibit some forms of automation even when you own the account. We do not guarantee that X permits a particular feature or action, and xCinder does not claim X’s approval or endorsement.

• Read and follow X’s current terms, policies, automation rules, and usage limits; review them regularly because they may change.
• Connect only accounts you own or are expressly authorized to manage. Do not buy, sell, rent, or transfer accounts.
• Do not use the service for unauthorized access, to bypass safeguards or usage limits, or to circumvent X’s rules or those of another service.
• Do not send unsolicited messages or abusive or repetitive replies and mentions; publish duplicative content that disrupts others; or manipulate trends, engagement, or follower counts.
• Use automation for following, unfollowing, liking, replying, reposting, or messaging only where X’s rules expressly allow it. Some actions may be prohibited when automated, performed at scale, or sent without the recipient’s request.
• Do not send an automated reply or mention to someone who has not requested or consented to contact where X’s rules require it, and honor requests to stop further messages or engagement.
• Do not use the service for unlawful or deceptive content, infringement of intellectual-property or privacy rights, threats, harassment, discrimination, or fraud.
• Do not use it for unsolicited bulk advertising or outreach, selling followers or engagement, operating duplicate accounts for the same purpose, or artificially inflating engagement.
• xCinder sets its own limits and may delay, reject, or pause actions. Those limits may be lower than X’s limits; staying within a technical limit does not make an activity permissible under X’s rules.
• You are responsible for reviewing the action, content, and target account before execution, and for stopping scheduled actions when circumstances change or authorization is withdrawn.

Review X’s automation rules and its Authenticity policy. If they conflict with a feature or use, X’s rules control your use of your account.

4. Accounts and credentials

You are responsible for having authority to connect each account and for the accuracy of information you provide. We may need account credentials or connection tokens to link an account and provide requested features. Our Privacy Policy explains what we collect and how we protect and use it.

• Do not share your password, connection token, or account session with an unauthorized person. Tell us promptly if you believe your xCinder or X account has been compromised.
• You are responsible for activity from your devices, sessions, or people you authorized, except where caused by an xCinder breach of obligations that cannot be excluded by law.
• You may disconnect an X account where the interface allows it. Disconnect the account or revoke access in X settings if you no longer want the service to access it.
• A connection may stop working or require reauthentication if X changes access methods, expires a session, or restricts the account.

6. Content and drafting tools

You retain ownership of posts and materials you provide. You grant us limited permission to process them as needed to provide the service and carry out actions you select. When you schedule or activate an action, you instruct xCinder to perform it on the account, content, and time you specify; you can cancel future actions using the available scheduling controls. Do not submit content you do not have the right to use or publish.

• You are responsible for the text, media, links, audience, and timing you choose, including content generated or suggested by AI tools.
• Generated drafts are suggestions only. Review their accuracy, rights, and suitability before publishing. We do not guarantee their accuracy, originality, or freedom from errors.
• Some actions, such as deleting content, may be irreversible. Confirm the selected account and content before completing an action.
• Images you upload or design are attached to your posts; make sure you have the right to use them.
• Grok drafts are requested through your connected X account and may count toward that account’s Grok limits.
• If you add your own OpenAI key, OpenAI bills you directly under its own terms. We show only the usage counted through xCinder, which may differ from OpenAI’s bill. You are responsible for keeping the key safe and for the cost of its use.

7. Data Scraper

The Data Scraper reads public information from X through an X account you connect, such as search results, a person’s public posts, and the followers or following of your own account, and lets you download it as CSV or JSON. Each plan includes a monthly row allowance, including a small allowance on the free plan, and one export collects at most 1,000 rows.

• Collect only public information you have a lawful basis and a clear purpose to use, and follow X’s rules on collecting data, including its limits on automated collection.
• You are responsible for the data you export, including any personal data in it, and for meeting the privacy laws that apply to you, such as telling people how you use their data and deleting it when you no longer need it.
• Do not use collected data for spam, harassment, unsolicited bulk outreach, surveillance, or sensitive profiling (such as health, religion, political views, or sexual orientation), or to build or sell contact lists.
• X limits how fast data can be read. Exports may pause and resume, and a row allowance is not a promise that X will return that many rows.
• Results are kept for 7 days and then deleted. Download what you need before then.
• We may stop an export or limit the feature if it is used in breach of these terms or X’s rules.

8. Third-party services and platforms

Some features rely on X, payment providers, hosting providers, and other third parties. Each has its own terms, policies, and practices. We do not control X’s decisions about accounts or content, its interfaces or changes, or payment providers’ decisions about transactions and refunds.

xCinder is independent of X, X Corp., Grok, OpenAI, and other third-party providers. Their names and marks belong to their respective owners; their appearance in the service does not imply partnership, approval, or endorsement.

9. Availability and changes

Features, plans, account limits, or availability may change or be temporarily interrupted for operational or security reasons or because X or another provider changes its service. Scheduled actions may be delayed or fail if an account is disconnected, connection credentials expire, or the platform rejects an action. xCinder does not guarantee that a post will be delivered, displayed, remain available, or receive engagement.

10. Liability

We provide the service as available and do not guarantee uninterrupted or error-free operation or that X will accept a connection or action. To the extent permitted by law, we are not liable for indirect or consequential loss or loss of profit arising from your use of the service or a third party’s decisions or changes. These terms do not exclude liability that cannot be excluded by law.

11. Suspension and termination

We may restrict a feature, suspend access, or terminate an account if you breach these terms or the law, or if necessary to protect users, the service, connected X accounts, or to comply with a provider’s request. Where practical and permitted, we will explain the reason and allow an opportunity to address it. You may delete your xCinder account in Settings; some records may continue to be processed as described in the Privacy Policy or as required by law.

12. Changes and contact

We may update these terms when the service or its requirements change. We will post the revised version here with its date. Continued use after an update takes effect means acceptance unless applicable law requires another form of consent. For questions or to appeal an account restriction, contact legal@xcinder.com.