About xCinder
What is xCinder? +
xCinder is an online workspace for managing multiple X accounts. It brings account organization, post publishing, and activity tools together in one place.
Who is xCinder for? +
It is for individuals, teams, and agencies that manage more than one X account and want a more organized daily workflow.
Does xCinder work with other social networks? +
xCinder is focused on managing accounts on X. It does not manage profiles on other social networks.
Is xCinder part of X or X Corp? +
No. xCinder is an independent product. It is not affiliated with, sponsored by, or endorsed by X or X Corp.
Do I need technical skills to use xCinder? +
No special technical skills are needed. You choose the accounts and tools you want to use, then manage them from the workspace.
Accounts and setup
Can I import accounts in bulk? +
Yes. You may import account details for accounts you own or are authorized to manage. You are responsible for having permission to access and use each account.
Which file formats can I use to import accounts? +
Bulk account import supports TXT and CSV files. Make sure the information follows the format shown in the import screen.
How many X accounts can I manage? +
The free Solo plan includes two accounts. Paid plans go up to 500 accounts. Need more than that? Use the contact form on the pricing page.
Can I use xCinder to manage client accounts? +
Yes. Agencies and account managers can organize work across client accounts. Keep each account clearly identified and check your plan’s account limit.
Who may use xCinder? +
Use xCinder only for accounts you own or have clear authority to manage. Do not use it for spam, unsolicited outreach, fake engagement, unauthorized access, or to hide identity or circumvent another service’s rules, access controls, or limits.
Can xCinder guarantee that an account will remain unrestricted? +
No. Each platform controls its own rules and account decisions. Review the relevant platform policies and do not use xCinder to bypass them.
Writing and publishing posts
Can I schedule posts ahead of time? +
Yes. Prepare a post, choose its account and publishing time, and schedule it from the workspace.
Can I publish a post right away? +
Yes. The composer supports publishing now as well as scheduling for later.
Can I set posts to repeat? +
Yes. The publishing tools include recurring or loop scheduling. Review the selected accounts and timing before starting a repeat schedule.
Can I publish from more than one account? +
Yes. You can select accounts for a publishing action. Check the selected accounts and adjust the wording for each audience before publishing.
Can xCinder help me draft a post? +
Yes. The composer includes an AI drafting option powered by Grok. Treat its text as a draft and check it for accuracy and tone before publishing.
Do scheduled or AI-written posts need my review? +
Yes. Review the account, text, and timing before publishing. AI can help you get started, but you are responsible for the final post.
Account activity and management
Can I monitor mentions from my accounts? +
Yes. xCinder includes account activity views for following mentions and engagement, so you can see what may need your attention.
Can I automate likes or following? +
X prohibits automated likes. Bulk, aggressive, or indiscriminate automated following or unfollowing is also prohibited. Do not use xCinder for actions that violate these rules; connecting an account does not change them.
Can I delete a post? +
Where available, review the selected account and post before confirming. Deleting a post may be difficult or impossible to reverse.
Does xCinder bypass X rate limits? +
No. X’s limits still apply. xCinder can handle some limit responses by pausing or stopping an operation, but it cannot override X’s limits or guarantee that every action will be accepted.
SmartReach
What is SmartReach? +
SmartReach is a column that finds posts on X from people who need what you offer, rates each one with AI, writes a unique reply in the post’s language, and sends it with random gaps and daily caps that respect X limits.
How does it find the right posts? +
You use the same options as X’s Advanced Search: words, exact phrases, people, replies, links, engagement, dates and “posted in the last N minutes”. Or describe your niche, market or trend and AI builds the searches for you.
Will it reply to everything? +
No. AI rates every post for fit and only answers the ones above the score you set. It skips spam and giveaways, your own accounts, posts it already answered, and the same person within 24 hours.
How are the replies timed? +
Every wait is random between the shortest and longest time you choose, with an occasional longer break. You also set a limit per hour and per day for each account and the hours it may work.
Which writer does it use? +
Grok through your connected account, or your own GPT key. Replies never repeat each other and never invent numbers or offers that are not in your brief.
Which plans include it? +
Every paid plan, including the 72-hour Spark pass. Follow X’s rules, reply only where it is useful, and do not use it for spam or unwanted outreach.
Data Scraper
What does the Data Scraper do? +
It collects public data from X through one of your connected accounts: search results, a person’s posts, and the followers or following of your account. You watch the rows arrive live, then download them as CSV or JSON.
How many rows can I collect? +
The free Solo plan includes 500 rows a month to try it. Each paid plan has a larger monthly allowance, shown on the pricing page, and one export collects up to 1,000 rows.
Why does an export pause? +
X limits how fast data can be read. When it asks for a break, the export pauses by itself and continues later, and you keep the rows collected so far.
How long are my results kept? +
Results are kept for 7 days so you can download them, then removed. You can delete an export earlier from the Saved tab.
What may I collect? +
Collect only public information you have the right to use, and follow X’s rules and the law. Do not use it for spam, harassment, or unwanted outreach.
Security and privacy
Are connected account credentials encrypted? +
Yes. Connected account credentials are encrypted before they are stored.
Will xCinder show my full sign-in details in the dashboard? +
No. The dashboard shows only a short hint for saved account access details. Connected account credentials are encrypted before storage.
Who can access account security information? +
Access to security data is limited to authorized administrators.
Does xCinder sell my personal data? +
No. xCinder does not sell your data. Read the Privacy Policy to see what information the service handles and why.
Can xCinder guarantee my account will never be restricted? +
No. X controls its own account reviews and restrictions. Follow X’s rules, review actions before starting, and do not treat any management tool as a guarantee against restrictions.
Plans, billing, and help
Is there a free plan, and what does it include? +
Yes. The free Solo plan includes two X accounts. Check the pricing page for the latest plan details.
Do I need a credit card to start? +
No credit card is required to create a free account.
What is included in a paid plan? +
Every paid plan includes the full platform. Account capacity and plan terms vary, so check the pricing page before choosing.
Does the 72-hour Spark trial renew automatically? +
No. Spark is a one-time payment for 72 hours and does not renew automatically.
How do I cancel or ask for a refund? +
Paid access does not renew automatically and ends on the date shown in your account. You can request a prorated refund for unused time by emailing support@xcinder.com from your account email. See the Refund and Cancellation Policy for details.