1. Scope of this policy
This policy explains how, where, and when xCinder services are delivered after purchase. It applies to all paid and trial plans and should be read together with our Terms of Service and Refund & Cancellation Policy.
2. Nature of the service: digital delivery
xCinder is a digital software service delivered over the internet. We do not sell physical goods, so there is no physical shipping, courier delivery, or delivery address, and no shipping or delivery fees are charged.
3. Access activation and duration
- Once the payment provider confirms a successful transaction, access to your plan’s features and account capacity is enabled automatically on your xCinder account.
- Activation normally happens immediately upon confirmation or within a few minutes, and appears on your profile page with the end date of the paid period.
- The paid period starts at activation and ends on the date shown on your profile.
- Subscription renewals keep access continuous under the plan and the new billing period. One-time plans do not renew automatically.
4. Proof of purchase
Every successful purchase is recorded in the transaction history on your profile, including plan, amount, currency, date, and status. Your payment provider may also email you a receipt. Keep these details for review or support purposes.
5. Prices, currency, and taxes
Prices are shown in Egyptian pounds for customers in Arab countries and in US dollars for other customers. Payments are processed by approved third-party payment providers, and your card issuer may apply fees or currency-conversion differences. The final amount is shown before you confirm payment and includes any taxes applicable by law.
6. Requirements to use the service
To receive the service you need an active xCinder account, an internet connection, and a modern browser. We are not responsible for lack of access caused by your connection or devices, by restrictions imposed by X, or by any party beyond our reasonable control.
7. Availability and maintenance
We aim to keep the service continuously available. It may be temporarily interrupted for maintenance, updates, or urgent security reasons. We make reasonable efforts to limit any interruption and to notify you of scheduled maintenance where possible.
8. Delayed or missing access
If your payment provider confirms a transaction but your plan is not available within a reasonable time, email [email protected] with the email used at checkout, the transaction date, and the transaction reference. We will verify it and activate your plan or resolve the matter under our Refund Policy if activation is not possible.
9. Contact
For any delivery question, visit our Contact page.